01
Challenge
National Grid needed to explain complex natural gas supply and demand scenarios to downstate New York customers and gather public feedback.
National Grid
National Grid achieved a public service roadshow and virtual engagement experience through an informational website, custom illustrations, videos, reports, event planning, and accessibility support built by Millennium.
How we made it happen:
</>Website Design
PWeb Development
DEvent Signage
How did Millennium make the National Grid project happen?
Millennium made the National Grid project happen by translating complex technical information into public-facing digital, print, and event materials. The work helped customers understand supply and demand scenarios and share feedback.
Content
Millennium distilled a 100+ page report into easier-to-understand assets for the general public. The work included scenario explanations, custom illustration, infographics, video, and customer-friendly reports.
Events
Millennium supported in-person event planning with signage, wayfinding, informational posters, customer flow planning, and 3D space renderings. The team planned areas for check-in, refreshments, self learning, live presentations, and Q&A.
Virtual Delivery
When COVID-19 disrupted in-person gatherings, Millennium shifted the experience to live streaming events. The virtual experience used Webex, video presentations, moderated Q&A, a speaker queue, and feedback tools.
What results did this project achieve?
This project helped National Grid educate customers and collect feedback through public-facing web, print, in-person, and virtual experiences.
100+ Pages
Technical Report Translation
Millennium turned a 100+ page technical report into customer-facing assets.
Live and Virtual
Event Support
The engagement shifted from in-person gatherings to live streaming events during the COVID-19 pandemic.
WCAG-Compliant
Accessible Reports and Website
Millennium produced downloadable WCAG-compliant PDFs and a WCAG-compliant website for updated reports.
English and Spanish
Translation Support
The customer-friendly report included English and Spanish translations.
How did Millennium make National Grid's technical information easier to understand?
Millennium made National Grid's technical information easier to understand by turning a 100+ page report into public-facing materials. The work used plain content, custom illustrations, infographics, video, event signage, and customer-friendly reports.
National Grid needed to explain complicated natural gas supply and demand scenarios to downstate New York customers. Millennium created assets that helped residents get informed before giving feedback.
The website provided event schedules, scenario information, custom visuals, video, and an online voting and feedback mechanism. The report design included a printed brochure and downloadable WCAG-compliant PDF.
Outcome: National Grid received public-facing materials that made complex scenario planning easier for customers to review.
How did Millennium move National Grid's events from in-person to virtual?
Millennium moved National Grid's events from in-person to virtual by building a live streaming event flow after the COVID-19 outbreak. The virtual format helped customers access information and participate when in-person gatherings were no longer practical.
The virtual event used Webex, video presentations for each scenario, moderated Q&A, and a speaker queue. Millennium also supported a dynamic website, feedback survey, custom illustrations, and videos.
The team later supported a follow-up report with updated scenarios based on customer feedback. Millennium created a new customer-friendly report, translated it into Spanish, and produced a WCAG-compliant website for downloadable PDFs.
Technologies: Webex, WCAG-Compliant PDFs, Website Hosting, Feedback Survey, Custom Illustration, Video
Outcome: National Grid maintained public education and feedback opportunities through virtual engagement.
Results
What did the client think of the project?
Client Name: Title: Company: National Grid
Title:
Company: National Grid, National Grid
Website Design
Need a similar solution?
Millennium helps organizations translate complex information into accessible public-facing digital experiences. If your team needs to educate audiences, collect feedback, or shift live engagement online, integrated content, event, and accessibility support creates a clearer user path.
Recommended services: Website Design, Accessibility Audits, Event Planning, Virtual Events, Report Design, Hosting, Custom Illustration, Video
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